SheenPay

Problem with Your Transaction?

Customer Happiness Manager
SheenPay Private Limited,
National Science and Technology Park,
Sector H-12, Islamabad Pakistan
Phone: 051-884-7778
Email: hello@sheenpay.pk

How it Works?

[Answer here]

Account and Settings

[Answer here]

Payments and Purchases

[Answer here]

Make and Manage Payments

[Answer here]

Payment Issues

[Answer here]

Purchase Issues

[Answer here]

Delivery and Returns

[Answer here]

Customer Safety

[Answer here]

User Safety and Security Guidelines

[Answer here]

Your Voice Matters

At SheenPay, we are dedicated to delivering the highest standards of service and ensuring your satisfaction. If you have any feedback, complaints, or concerns, please don’t hesitate to contact us. We’re here to help and value your input.

Email: hello@sheenpay.pk

Phone: 051-884-7778

Hours: Monday to Saturday (10am to 5pm)

Learn How to Get Started with SheenPay

Problem with Your Transaction?

To file a complaint or request assistance, get in touch with:

What's SheenPay?

How do I pay with SheenPay?

Is SheenPay Shariah Compliant?

Shariah Compliance

How do I update my account details?

How do I update my card(s) on file?

How do I modify notification settings?

What's SheenPay Buyer Protection Policy?

What is a service fee?

How do I make a payment?

How do auto-payments work?

How do I check my due payments?

What happens if I cannot pay on time?

How does SheenPay ensure Transparency in payments?

My payment failed. What should I do?

I was charged twice on my card but only once on the app. How do I report this?

My order was placed twice but I placed only one. How do I report this?

What's my purchase limit?

How do I increase my purchase limit?

My purchase was declined. Why?

I keep getting card authorization errors. How do I fix this issue?

How do I cancel an order?

I canceled my order, the app still shows payments due. What should I do?

How do I track my delivery?

I have issues with my order received. Do I still have to pay?

If I am not satisfied with my order how do I request a return and refund?

What's SheenPay's Protection Policy Against Fraud?

How is my personal information protected?

My card was lost/stolen and someone may be using my account. What should I do?

How do I report a fraudulent transaction against my account?

User Safety Guidelines

صارفین کے لیے ہدایت نامہ

User Security Awareness Guide

صارفین حفاظت کی ہدایت نامہ

Your Voice Matters